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CRM Team Lead

Your Story 

 

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond. 

 

As part of the Customer and Marketing offering at Deloitte Digital, you will be responsible in helping our clients identify and solve their business challenges through the use of CRM technologies. You will lead a team of professionals, which vary from consultants, developers, project managers and technical architects.  

The role will get you involved in taking the lead in designing and developing innovative solutions for our clients by understanding their business challenges and transforming them into technical solutions, which fit into the client’s technology landscape. You will lead project activities such as requirements gathering, solution design, technical configuration, as well as, contributing to pre-sales activities such as product demonstrations and proposals.  

As your career progresses within Deloitte Digital, you will:  

  • Lead CRM implementations with multi-disciplinary teams within different industries
  • ​Form an integral part of agile digital transformations teams 
  • Lead implementations of different CRM software in various industries  
  • Work within a team both locally and globally, by sharing knowledge and solutions  
  • Leading client-facing activities such as running workshops and discussing and gathering requirements  
  • Lead activities which include documenting requirements in the form of user stories and be involved in discussions with technical leads on how requirements will be implemented   
  • Be responsible to build high quality documentation relating to analysis and implementation activities (such as requirements documents, user guides and proposed scope)  
  • Responsible for developing team members (both functional and technical) and guiding them throughout various projects 
  • Achieve various CRM related technology certifications as well as agile methodology related certifications 

Required Skills and Experience  

  • A strong background in CRM technologies  
  • ​Solid understanding of cloud native platforms including data architectures, low code / no code applications, workflow solutions, etc… and ability to leverage such principles and best practices 
  • Experienced in gathering business requirements, interpreting business processes, and translating them into technology solutions 
  • 3 years+ experience in client facing roles implementing technology solutions 
  • A strong interest in digital transformations including interest in technology and business processes and how the two intersect  
  • Strong analytical thinking and able to define a logical solutions to address business challenges; 
  • You are comfortable delivering multiple engagements in parallel 
  • Experience in managing a team and different resources within a project 
  • You are fluent in English with strong oral and communication skills  
  • You are a team player comfortable working with different stakeholders  
  • You take initiative and are eager to learn e.g. technologies such as MS Dynamics, Hubspot and Salesforce, amongst others. 
  • Good understanding of Agile principles 
  • Tertiary qualification in relevant disciplines such as Technology, Business and/or Marketing.  

Desired skills and experience 

Preference will be given to candidates who have;   

  • Experience implementing CRM solutions 
  • A have a good understanding of relational databases and/or software development   
  • Hold valid CRM related certifications in either Salesforce or Microsoft 

How you’ll grow  

At Deloitte Digital, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From junior employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.  


Why Deloitte?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte Digital is where you will find unrivalled opportunities to succeed and realise your full potential.  

  • Life looks different for each of us, so we created a varied benefits package that you can tap into: 
  • Premium membership for corporate discounts in restaurants, retail, gyms and more. 
  • Health Insurance cover for yourself and dependents.  
  • Sponsored mental health support sessions through leading mental health services. 
  • Weekly get-togethers. 
  • Deloitte Communities to bring our people together and encourage work/life balance, social life and common interests.  
  • Hybrid working flexibility subject to business requirements. 
  • Digital learning, mentoring and regular performance snapshots.   
  • Renowned training programme with Deloitte University. 
Join us to make an impact together!

Apply now