Salesforce

With a track record of collaboration and integration, Deloitte and Salesforce deliver digital solutions that can connect you to your customers, suppliers and partners to enhance brand loyalty and preference and inspire engagement. Making use of the latest technology such as cloud, mobile, social and AI, Deloitte Digital and Salesforce can help you unlock the customer-centric potential of digital transformation for your business. Together we help organisations be at the forefront of the latest digital customer experience and in their efforts to achieve their business goals.

For a number of years, Deloitte have formed a global strategic alliance with Salesforce, making Deloitte one of the top Salesforce partners globally. This has resulted in:

  • 1000+ Salesforce implementations worldwide
  • 6500+ certified Salesforce consultants
  • 15000+ certifications across the globe
  • 20+ global awards

Our local Salesforce practice

Deloitte Digital has a dedicated team supporting clients in Malta with their digital transformation journey with the Salesforce platform. Our team is made up of a combination of industry consultants and Salesforce certified developers specializing in business processes including:

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  • Sales Automation & Opportunity Management - With Sales Cloud, you can grow your accounts faster, find new customers faster, and close deals faster — from anywhere.
  • Consolidating Customer & Communications for a 360-degree customer view - Build a complete view of your customers and deliver the seamless experiences they expect. Salesforce allows organisations to have customer unified profiles, customer information, and data integration — all on one platform.
  • Customer Service Automation - Help customer service teams assist as many customers as possible by automating routine tasks and processes. Automation frees up time to focus completely on the customer and their needs, rather than scribbling notes and searching for information.
  • B2C and B2B Marketing Automation & Customer Engagement - Whether your customer is a business or a consumer, use the Salesforce digital marketing platform to unify data sources, personalize on every channel, engage in any stage of their relationship with your brand, and measure the performance of every campaign.

Why Deloitte Digital?

With practitioners in over 36 countries, Deloitte brings deep industry insight, proven customer solutions experience, and Salesforce know-how. However, we can offer more than just Salesforce knowledge and technical expertise:

  • End to end solutions: together with the in-house Salesforce knowledge, Deloitte’s offering can include software integration, programme management, business transformation services and more to deliver an end-to-end digital transformation.
  • Creative agency touch: at Deloitte Digital we combine our creative services and business transformation services to provide a unique offering in developing customer engagement solutions.
  • Industry experts: as part of the Deloitte network, we have access to industry experts both locally and internationally to guarantee high quality deliverables according to the various industries.
  • Subject matter experts: similarly to industry experts, during digital transformation projects, reference can be made to subject matter experts within the network depending on the topic at hand.
  • Value: we aim to maximize your return on investment and the value you get out of the platform by providing best practices both from a platform and industry point of view.