quality&customer services

OneContact

OneContact is a full IP-based multimedia contact centre solution.

Its standards-based SIP architecture addresses the need for a more flexible and cost efficient multimedia contact center.

Key features

  • Fully featured contact centre solution
  • Embedded soft-phone for agents (OneAgent)
  • Single point of management and provisioning(OneSupervisor)
  • Wallboards, real-time monitoring, historical reporting
  • Proven integration capabilities (Legacy Systems, Dynamics, Siebel, SalesForce.com, etc.)
  • Voice and screen recording
  • Multi-tenant

Interaction channels

  • Voice portal and video portal
  • Voice
  • Email, fax, SMS
  • Instant messaging (chat)
  • Web calls (click to call, call-me-back-now)
  • Video: 3G and internet
  • Microsoft LYNC (including Presence) plug-in
  • Skype plug-in
  • Social networks
  • Mobile apps

For more information download the OneContact brochure or contact us now.